Network Security – Network Monitoring and Proactive Maintenance

network_care_IT_ServicesProtect your Business Inside and Out

How Secure is your Network?
Are you at risk?
It’s time to get proactive.

The Internet offers significant benefits to small and medium-sized businesses, but with it comes many potent security issues.  From Malware to Data Theft, layering protection into your current IT infrastructure is becoming more and more important every day.  We can help you by reviewing your company’s needs and finding a solution that works best for your business.

Antivirus

Spyware, Malware, Worms… the threats are abundant.

Ever since the Internet began incorporating itself into everyone’s lives, viruses and spyware have done the same.  Today, there are hundreds of thousands of viruses, and the number keeps growing.  Viruses can cause a lot of problems for businesses, slowing workstations and networks down to a crawl, and can often be attributed to data loss.  As part of our proactive IT, we keep your antivirus licenses and definitions up to date to protect your bottom line.  Our antivirus solution has a small footprint, keeping workstation bottlenecks at a minimum.

Firewalls and Network Protection

Prevent Threats from Entering your Infrastructure

While Antivirus is vital to ensure a healthy IT infrastructure, precautions can be taken to stop viruses from entering your infrastructure in the first place.  Prevent workstation downtime and slowness issues by locking down your network behind a Firewall.  We can help pick out the best Firewall solution for your business, getting you the most for your budget.  In fact, our solutions offer enterprise-level features for a small-business price.  Stop dealing with workstation-based software firewalls that drastically slow down your end-users’ computers.  Prevent harmful intrusion issues before you have to deal with them.

Content Filtering

Protect your Users from Harmful Internet Content

Block inappropriate websites and content from entering your network. Do you have employees getting distracted at work with social networks like Facebook and Twitter?  Do you want to improve the work environment by blocking adult content that is simply not tasteful?  Our flexible content filters solutions can be set up with customized policies that keep your employees from getting distracted with sites that might keep them from doing their job, while still allowing them to search and browse the web as needed.  Content filtering works in concert with your firewall solution to block malware (which is often found on inappropriate sites anyway!) to keep your IT infrastructure safe and secure.

Mobile Office – Stay Connected from Anywhere in the World

Ymobile_office_it_servicesour Business at Your Fingertips

On the road, out of town, or at the beach;

Stay connected to your business at all times

In today’s world, running a business is more than a full time job.  Fortunately, the technology exists so you can stay connected with your business no matter where you are.  From mobile smartphones to remote access, there is a wide range of capabilities you can take advantage of, and even give your staff the luxury of as well.  Today, it’s more cost effective than ever.

Mobile Smartphones

Pocket-sized powerhouses of mobile capabilities.

The Smartphone market is booming with countless devices that make it easy for you to check email, sync your schedule, and keep track of contacts.  We can help you find the best mobile platform and device for your needs, and get you connected so no matter where you are, access to your business is at your fingertips.

Remote Access

Connect from Anywhere

For our business, Remote Access has changed the way we work for our clients.  It has increased our productivity and has saved us and our clients on travel time.  You and your staff can benefit from remote access as well; whether you have multiple locations or have staff that can work from home, we can work with you to create a secure connection so you and your end-users can easily get to the files and software they need.

Web Filtering & Firewall – Enterprise-level Security for Small Businesses

webfilter_firewall_IT_ServicesProtect your Network from Unsafe Web Content

Protect your employees and network by preventing questionable and unsafe content from entering your IT infrastructure.

Block inappropriate website content from your employees effectively without keeping your staff from the sites and services they need.  With NOMAD TECHNOLOGY GROUP’s Content Filtering Solutions, you can have precise control over the sites to which your users can go.  Group policies can keep certain employees from accessing sites like Facebook and YouTube, ensuring a more productive environment, and you can completely filter out sites that are distasteful for the work environment.  The intelligent filtering system will automatically detect inappropriate content and block it, so you don’t need to manually enter in banned sites.  Best of all, the system has a nearly non-existent footprint, unlike software filters that bog down your client workstations.  If you have an old workstation that isn’t being used, ask us about configuring it as your content filter to save you the cost of new hardware!

Enterprise-Level Strength Firewall for a Fraction of the Cost

Cost-effective solutions give you the protection you need without breaking the bank

Add an extra layer of protection to your entire network infrastructure by adding a secure Firewall solution to your business.  Block unauthorized access to your computers and network, protect data, and provide a strong first line of defense against viruses and malware.  Hardware firewalls are a comprehensible security solution that requires no interaction for your end-users (unlike typical software firewalls that only offer basic protection and are often at the will of the user to decide when to allow or disallow software to run on the workstation).  No sluggish workstations, no nagging access requests, and as always, peace of mind knowing your infrastructure is being protected and managed.

Other Security Solutions

  • Antivirus
  • Anti-malware
  • Spam protection
  • Virtual Private Networks (VPN)
  • Backup and Disaster Recovery

Benefits of VoIP Phone Systems

Here are some of the more popular features our VoIP Phone Systems service offers.

Call Routing Features

  • Auto-Attendants – From simple menus to more complex situations and multiple different auto attendants
  • Time of Day Routing – Ability to route calls based off what time that call is receive
  • Hunt Groups – Never miss a call by having multiple parties phones ring in endless combinations
  • Call Tagging – See what number a caller dialed to get to you to determine greeting to answer with
  • Find Me Follow Me – Route individual line calls by phone number, time of day, and other customizable options and also auto reject calls
  • Faxing
    • Personal Line Faxing
    • Group Faxing – have multiple people receive faxes directly on their desktop from one number
  • Call Intercept – The ability to intercept the next incoming call by pre-defined call groups
  • True Call Queuing

Convenience Features

Intercom
One Touch Voicemail
Group Voicemail
Fax via Email
Voicemail via Email
Large Phone Screen
  • Full Status of Features of Phone
  • RSS News Feeds – Scrolling News Feeds
  • Call Screening
Secure PIN Based Login
  • Speed Dials
  • Personal Up To 99
  • Enterprise Up To 300
Directories
  • Missed Calls
  • Received Calls
  • Placed Calls
  • Personal Contacts
  • Enterprise Contacts
Our Phones
  • Real time status of users on your phone system
Call Recording
Click-to-Dial with Outlook Integration

Advanced Convenience Features

Record on Demand
Paging
  • Handset to Handset
  • Overhead
Park and Pick-Up
Faxing To and From Desktop
MeetMe Conference Calls
  • Invite multiple parties to a conference call with PIN secured log ins.
Web Portal Access
  • Call status
  • Access recordings from call
  • Easily establish directories
  • View received faxes
  • Create MeetMe Conferences

Call Handling Features

  • Hold
  • Call Waiting
  • Call Transfer
  • Call Forward
  • Caller ID
  • 3-Way Calling
  • Conference Calling
  • Do Not Disturb (DND)

Contact Us Today to get a FREE CONSULTATION.

Data Backup & Disaster Recovery – Bullet-proof Data Protection

backup_recovery_it_servicesNOMAD Complete Support Backup and Business Continuity

Is your data secure?  Would it survive a disaster?
Can you afford to take a chance?

Any seasoned computer technician will tell you, there are two types of hard drives – those that have failed and those that will fail.  The only question is when.  With NOMAD Complete Support’s Backup & Disaster Recovery, you can have peace of mind knowing all of your data is continuously archived, redundant, and ready to restore at a moment’s notice, even after a major disaster.

Don’t Underestimate the Importance of your Data

Your company’s data is one of its most valuable assets.

Over 80% of businesses don’t have a reliable backup solution.  That means 80% of all businesses aren’t protecting one of their most valuable assets – their data.  Think about it, your company’s data is the culmination of your entire staff’s work over the years.  The cost of restoring data on a malfunctioning hard drive is astronomical and never guaranteed (hey, when it’s broke, it’s broke!).  We’ve all heard the horror stories; but ask yourself, how secure are your backups?

Regardless of your type of business, your data is vital. You have invaluable, irreplaceable information to which you need access at any given moment; information that is constantly being changed and updated.

Not just backup… this is Disaster Recovery

Sleep well at night knowing your data is ALWAYS safe.

Often, business owners are well aware of the fundamental necessity of data backup. If you’ve suffered from data loss, then you already know its value. Whether you use tape drives to regularly backup your server, or another type of external storage, you know that the costs of the backup device are well worth it, tenfold. However, data loss still amounts to massive downtime as you wait for the backup to be restored. Wouldn’t you rather it only took minutes away from your productivity, instead of hours or days?

Our bullet-proof system not only backs up your data every fifteen minutes, but in the event of a server malfunction, it can assume the role of that server, while still performing incremental backups. This means your network is still up while your server is being fixed and parts are being ordered. Don’t think of it as merely a data backup solution, but as a complete fail-safe for your servers. We call it the Backup/Disaster Recovery Device (BDR).  When your server is repaired or replaced, regardless of the new hardware, the BDR Device can perform a bare metal install to make your infrastructure in-house redundant once more.

To ensure that your data is protected in any disaster, the BDR encrypts and archives your data at our two off-site data centers (one on the East Coast, one on the West Coast) incrementally. This is the ultimate, iron-clad solution for data backup and disaster recovery!  Your files are always accessible at a moment’s notice, and can be restored easily.

Server Management – 24/7 Server Support, Monitoring and Maintenance

Proactive Managed Server Support

server_care_it_servicesFlat-rate, fully-managed, 24/7/365 Server monitoring, maintenance, and remediation

Any business with multiple users should consider running a server to store files, dish out network permissions, and eliminate issues like data loss and confusing networking setups that grow to become more of a hassle as you grow.  With a server, all of your eggs are in one basket, so you’ll certainly want to keep a close eye on that basket!  Get comprehensive support that includes remote & on-site server remediation services at a flat monthly rate, meaning there are no ‘per-incident’ charges. We utilize proactive maintenance in order to prevent downtime before it affects your bottom line.
Let us give you peace of mind knowing your servers are being watched 24/7/365.

The NOMAD TECHNOLOGY GROUP Server Platform

Protect the core of your technology Infrastructure

Your servers are the heart of your IT Infrastructure. Any downtime means a massive loss in productivity for your end-users. NOMAD TECHNOLOGY GROUP’s Managed Server Care combines constant 24x7x365 Server Monitoring with proactive maintenance to prevent downtime and maintain availability and stability.  If your server goes down, we know about it within minutes, and often take action before the client calls us. Your server’s uptime is our priority, and we take it very personally.

Server Consulting and Best Practices

Custom solutions to fill any need

If your business is expanding, or you feel that your network is lacking for your current users, we can evaluate your current setup and come up with the best solution for your organization.  Thanks to many partnerships with hardware and software vendors, we can provide the best solutions to meet your goals at prices intended for small businesses.

Desktop & User Care – Remote and On-Site IT Support for your Staff

help_desk_IT_ServicesAll-You-Can-Eat Helpdesk Support

End-users are human. Shouldn’t their IT support should be too?

Your end-users’ time is best spent working for your organization, not managing IT issues. We make it simple by offering fast and reliable 24x7x365 support for your users, as well as Proactive Desktop Remote Management and Maintenance for your workstations.
Now your end-users don’t need to worry about racking up bills whenever they need support.

The NOMAD Complete Support Desktop Platform

Remote monitoring, maintenance, reporting, and cost-effective support

NOMAD Complete Support’s Proactive Managed Desktop Care provides comprehensive preventative maintenance services remotely. This solution is comprised of: a desktop/laptop agent within the NOMAD Complete Support technology platform with all of the intelligence built-in to conduct day to day preventive maintenance services, a bundled managed Anti-Virus Package, and remote access.

Empower your staff by giving them direct access to NOMAD TECHNOLOGY GROUP’s unlimited phone and remote support. Our Flat-Rate resolves the issue of having to wait for approval to increase IT support costs.

With Desktop & User Care, we generate detailed inventory reports and configurations related to all the preventive maintenance activities conducted through the NOMAD TECHNOLOGY GROUP Network Operations Center (NOC). We track serial numbers, license expirations, warranties, vendor information, detailed service responses and much more. The platform comes with a built-in scripting engine and can also be used to deploy software applications remotely and automatically.

How to Cut 25% Off Your IT Expenses

We’ve all learned in our Business 101 studies that cutting costs is an absolute priority of business operation. While there are plenty of products available that promise to save your business money, perhaps the easiest and most effective way is to downsize. Gartner Inc. reports that you can eliminate a quarter of your IT expenses by simplifying your IT network.

Without a clearly mapped out IT gameplan from the outset, your company can easily end up with an overly complex IT network that costs more money to operate than it should. This disorganized network can take on several different lifeforms. Does your network look something like this?

  • Your network connection wires resemble a plate of spaghetti.
  • Your company lacks an IT roadmap.
  • Every network user has their own printer.
  • Your network devices were carelessly installed.
  • Your file paths are an syytem of unorganized clutter.

If you can identify with any of these points, your business’ IT system is costing you more to operate than it has to. In this case, an estimated 25% of your budgeted IT dollars are being spent on purchasing longer cable, installing more connections, and servicing your equipment. Your company is investing unnecessary time and money into purchasing and maintaining equipment. Now, let’s look at how to save your company some IT dollars.

Adapting New Technologies

The goal of technology in the first place is to simplify your life at home and at work. The latest trends in technology mirror this philosophy. Now more than ever, devices are smaller, faster, and easier to use. Likewise, their operating systems are becoming more intuitive, saving us time and effort and cutting out massive learning curves. Simplicity is the solution to cutting a quarter of your company’s IT costs. NOMAD TECHNOLOGY GROUP can analyze your IT infrastructure, and help design new solutions to simplify your network and save you money.

Our solution plan for your company may be as simple at rerouting a few cables, or as complex as upgrading your servers. No matter what we suggest for your business, we’ll be able to show you how you can save money and time on your IT efforts that you can in turn invest into other aspects of running your business.

Adopting an IT philosophy of simplicity will ultimately add to the value of your business. You’ll have less devices to maintain and integrate into your network, and you’ll save your employees from having to wait on your technology, increasing their productivity at work. Ultimately, increasing the efficiency of your technology means increasing the efficiency of your business and everybody working for it, while cutting costs and maximizing profits.

If you would like to know how your company can potentially cut a quarter of its IT costs and maximize your efficiency by simplifying your network, then give NOMAD TECHNOLOGY GROUP a call at 812-618-4032.

4 Mobile Technology Features Every Business Needs

Are you looking to enhance your business with new mobile technologies to give your workforce the competitive edge? If so, then we recommend that before you go out and purchase new mobile devices, you first need to understand the technology requirements of your organization. Here are four crucial needs you will want to consider.

Performance

Implementing a new technology that doesn’t meet the performance needs of your business will be a waste of everyone’s time and money by negatively affecting productivity. One mobile technology performance feature you will need to take into consideration is the ability keep employee productivity up, even when the Internet isn’t available.

It’s easy to overlook this performance feature because you assume that a connection will always be available, but when doing business on the road, your Internet connectivity can be spotty. Instead of going with a mobile device that needs the Internet to do everything, it will be better to give your staff mobile devices that can be used to work on every project, even if they can’t get any bars.

Easy to Use

Of course, ease of use is a goal with all technology, but you will especially want it when it comes to mobile solutions because not all mobile devices are built for business. It’s not worth your money to go with a cheaper consumer product that your employees will have to fight with in order to do basic business tasks like sharing files, using e-mail, and accessing up-to-date documents over your network.

Reliability

The best mobile solutions work seamlessly at sharing content over the device and your company’s network. When it comes to using the mobile versions of the software your business runs on, it’s important that the mobile app version is just as reliable. A mobile application that’s inferior to its desktop counterpart will cost your business money when employees lose productivity over reliability issues.

Security

Any mobile device that connects with your company’s network will need strong security in order to protect your sensitive information. The location of the needed files should be secure and obvious to the user, and data cached on employees’ devices should be safe and encrypted.

Finding the right mobile solution for your business takes knowledge and effort to make sure that all four of these features are covered. As a rule, when it comes to implementing new technology for your business, the better you know the needs of your business, the better you can find solutions that are right for your company. You also need to be familiar with all the latest technology solutions to give your business the competitive edge.

NOMAD TECHNOLOGY GROUP knows what mobile solutions are best for business, and we will take the time to learn about the needs of your company. This way, we can recommend technology solutions that will make all of your company’s technology work for you! Call us at 812-618-4032 to learn more.

A Healthy Intranet = Strong Marketing

Marketing is not done in a bubble. Instead, it requires input from outside resources. When it comes to effective marketing, communication is key. Having a computer network that acts as a communications hub for every department is one the best ways to help your marketing team.

In order to be successful, your marketing team must have the ability to quickly get feedback on a project from your entire staff. Your marketing team will need the ability to easily share files with each other and the entire company. Here are just a few of the major audiences your marketing team will need to effectively communicate while using your company’s network.

The Need for Direction from the Higher Ups

In business, everything starts at the top and rolls (or sometimes flows) downhill. Your marketing team needs direction. They need to know how their project fits into the company’s overall vision and implementation strategy so they can accurately communicate this to your market, and target the right prospects.

You need to be able to share with your marketing team any file that you think helps explain your vision, and they need to be able to easily find, view, and have some kind of forum in place where comments and ideas can be exchanged. All of this is done over the company intranet. The less reliable your company’s intranet is will translate to more delayed or misinterpreted communications, which can lead to your marketing campaign going in a different direction than what you would have liked.

The Necessity of Hearing from the Bottom

Even the best marketing team will fail if they’re trying to sell something to a customer base that’s simply not interested. The more avenues of communication your marketing team has in place to get feedback from your customers will mean the better the message can be tailored to the people you need to reach.

You will want to have some kind of technology in place where your customers can communicate their needs to your marketing team, and you will want to have a communication system in place on your network where all the other departments can also view and benefit from this data. You as the leader will especially want access to this data to inform the vision and direction of your company.

The Value of Peer-to-Peer Communication

Your marketing team will benefit from gaining insight from all the other departments in your business. Peers work closely with the same products the marketing team is trying to sell, and they interact with the same customers the marketing team is trying to reach. Adding this kind of insight to a marketing campaign will help make it more robust, and help your team develop marketing strategies that are more holistic. Your company’s network is the best place for this type of peer-to-peer communication to take place, and because this communication is valuable, you will want your intranet to be organized.

There are several different communication solutions available on the market, and while it’s great to take advantage of as many technologies as you can, it works out best if all of these different solutions are connected to your company’s network in an organized fashion. This way, no valuable information will be lost. A marketing team tooled with a reliable network that they are trained to use, will produce dynamic and informed marketing campaigns that will achieve your goals.

If you would like help organizing your IT infrastructure to provide your business with this level of communication between all of your departments, your customers, and yourself, then call NOMAD TECHNOLOGY GROUP at 812-618-4032. We can keep your network running smoothly with our managed IT services, and even introduce you to the latest business solutions to enhance communication between all of your departments. Call NOMAD TECHNOLOGY GROUP today and make your technology work for you!